Privacy Policy

Effective Date: August 16, 2026

Life Goes On, LLC (“Life Goes On,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact our team, submit a referral, complete an online form, or otherwise interact with our website.

By using this website, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE MAY COLLECT

Depending on how you use our website, we may collect the following information:

Information You Provide

You may voluntarily provide information such as:

• Your name
• Email address
• Telephone number
• Mailing address
• Preferred method of contact
• Information submitted through contact or referral forms
• Information about the person being referred
• Your relationship to the individual being referred
• Service interests or requested support
• Messages, questions, or other information you send to us
• Documents you choose to upload through an authorized secure form

Please only submit information that is reasonably necessary for Life Goes On to respond to your request.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Date and time of the visit
• Referring website
• General website-interaction information
• Cookie and similar technology information

We may use this information to operate, secure, maintain, and improve our website.

HOW WE USE INFORMATION

Life Goes On may use information collected through the website to:

• Respond to questions and requests
• Review and respond to referrals
• Provide information about our services
• Communicate with individuals, families, caregivers, and referral sources
• Determine the appropriate next step for an inquiry
• Schedule follow-up communications
• Maintain website security
• Detect or prevent misuse, fraud, or unauthorized activity
• Improve website content and visitor experience
• Comply with legal, regulatory, contractual, and program requirements
• Protect the rights, safety, and property of Life Goes On and others

Submitting information through the website does not guarantee eligibility, enrollment, acceptance of a referral, authorization of services, or the establishment of a case-management relationship.

PROTECTED HEALTH INFORMATION

Some information submitted to Life Goes On may qualify as protected health information under the Health Insurance Portability and Accountability Act of 1996 and its related regulations, commonly known as HIPAA.

When HIPAA applies, Life Goes On handles protected health information in accordance with its Notice of Privacy Practices and applicable privacy, security, and breach-notification requirements.

This website Privacy Policy does not replace our Notice of Privacy Practices.

Please review our Notice of Privacy Practices

for information about:

• Permitted uses and disclosures of protected health information
• Your rights regarding your health information
• Our responsibilities for protecting health information
• How to submit a privacy complaint

SECURE COMMUNICATIONS

Please use a secure, authorized Life Goes On form when submitting personal or health-related information.

Do not send diagnoses, medical records, Medicaid information, Social Security numbers, or other sensitive information through:

• Standard email
• Social-media messages
• Public comments
• Unsecured text messages
• General website fields that are not identified as secure

If you believe you submitted sensitive information through an unsecured method, contact Life Goes On promptly.

HOW WE MAY SHARE INFORMATION

Life Goes On does not sell personal or protected health information.

We may share information only when reasonably necessary and permitted by applicable law, including with:

• Authorized Life Goes On workforce members
• Service providers that help operate or secure our website
• Technology vendors working on our behalf
• Case-management or service providers when properly authorized
• Government agencies or program administrators when required or permitted
• Legal, regulatory, or law-enforcement authorities when required by law
• Professional advisers, such as attorneys, auditors, or compliance consultants
• Other parties when you have provided authorization or consent

When required, vendors that create, receive, maintain, or transmit protected health information on our behalf must enter into appropriate agreements and protect that information.

WEBSITE HOSTING AND SERVICE PROVIDERS

Our website is hosted and operated using Wix and may use approved Wix services, forms, applications, or integrations.

Third-party vendors may process limited information to provide hosting, security, communication, website-management, or related services. Life Goes On is responsible for evaluating how services involving sensitive information are configured and used.

The privacy practices of an external website or service are governed by that provider’s own privacy policy.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember visitor preferences
• Maintain security
• Understand general website performance
• Improve the visitor experience

Some cookies are necessary for the operation and security of the website. Where required, visitors may be given choices concerning nonessential cookies.

Life Goes On evaluates tracking and analytics technologies before use, particularly when a website page may collect health-related information.

DATA SECURITY

Life Goes On uses reasonable administrative, physical, and technical safeguards designed to protect personal information against:

• Unauthorized access
• Improper use or disclosure
• Accidental loss
• Alteration
• Destruction

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. You should use caution when transmitting sensitive information online.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Respond to an inquiry or referral
• Provide or coordinate services
• Maintain required business and program records
• Fulfill legal, regulatory, contractual, or compliance obligations
• Resolve disputes
• Protect against fraud or misuse

Retention periods may vary depending on the type of information and the reason it was collected.

YOUR PRIVACY CHOICES

Depending on the information involved and applicable law, you may contact Life Goes On to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information when legally permitted
• Update your communication preferences
• Withdraw consent when processing is based on consent
• Ask questions about our privacy practices

Certain information may need to be retained to satisfy legal, Medicaid, healthcare, contractual, or recordkeeping requirements.

Requests involving protected health information are handled under our Notice of Privacy Practices and applicable HIPAA requirements.

CHILDREN’S PRIVACY

This website is not intended for children to use independently. We do not knowingly collect personal information directly from children through the website without authorization from a parent, legal guardian, or other authorized representative.

If you believe a child submitted personal information without appropriate authorization, please contact us.

LINKS TO OTHER WEBSITES

Our website may contain links to government agencies, community organizations, service providers, or other third-party websites.

Life Goes On does not control and is not responsible for the content, security, accessibility, or privacy practices of external websites. Visitors should review the privacy policy of every external website they use.

CHANGES TO THIS PRIVACY POLICY

Life Goes On may update this Privacy Policy when our website, services, technology, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. We encourage visitors to review this page periodically.

If you have questions about this Privacy Policy or how information submitted through the website is handled, contact:

Life Goes On, LLC
Case Management Services

2015 Montreal Road, Suite 102
Tucker, Georgia 30084

Telephone: 770-492-0033
Email: correspondence@lgocms.com

For questions or complaints involving protected health information, please contact Life Goes On’s designated Privacy Officer using the contact information provided in our Notice of Privacy Practices.