Effective Date: August 16, 2026

YOUR INFORMATION. YOUR RIGHTS. OUR RESPONSIBILITIES.

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This notice describes how health information about you may be used and disclosed and how you can access this information. Please review it carefully.

This Notice of Privacy Practices applies to Life Goes On, LLC Case Management Services and members of its workforce who are authorized to create, receive, maintain, use, or disclose protected health information.

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YOUR RIGHTS

You have the right to:

• Receive an electronic or paper copy of your health information
• Ask us to correct your health information
• Request confidential communications
• Ask us to limit how we use or share your information
• Receive a list of certain disclosures of your information
• Receive a copy of this Notice of Privacy Practices
• Choose someone to act on your behalf
• File a complaint if you believe your privacy rights were violated

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GET A COPY OF YOUR HEALTH INFORMATION

You may ask to see or receive an electronic or paper copy of health information that Life Goes On maintains about you.

We will provide a copy or summary of your health information within the period required by applicable law. We may charge a reasonable, cost-based fee when permitted.

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Some information may not be available for inspection or copying when permitted or required by law.

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ASK US TO CORRECT YOUR HEALTH INFORMATION

You may ask us to correct health information that you believe is inaccurate or incomplete.

We may deny your request in certain circumstances. If we deny it, we will explain the reason in writing within the period required by law.

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REQUEST CONFIDENTIAL COMMUNICATIONS

You may ask us to contact you in a particular way, such as through a specific telephone number, email address, or mailing address.

We will accommodate reasonable requests.

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ASK US TO LIMIT WHAT WE USE OR SHARE

You may ask us not to use or disclose certain health information for services, payment, or healthcare operations.

We are generally not required to agree to every request. We may deny a request when the restriction could affect your services or when the use or disclosure is otherwise permitted or required by law.

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If we agree to a restriction, we will follow it except when the information is needed for emergency treatment or another use or disclosure permitted by law.

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If you pay for a healthcare service or item entirely out of pocket, you may ask us not to share information about that service or item with your health plan for payment or healthcare operations. We will honor the request unless the law requires us to share the information.

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RECEIVE A LIST OF CERTAIN DISCLOSURES

You may request an accounting of certain disclosures of your protected health information made during the six years before your request.

The accounting will identify who received the information and why it was disclosed. It will not include certain disclosures, including disclosures for treatment, payment, healthcare operations, and other disclosures excluded by law.

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We will provide one accounting during any 12-month period without charge. We may charge a reasonable, cost-based fee for additional requests made during the same 12-month period.

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RECEIVE A COPY OF THIS NOTICE

You may request a paper copy of this notice at any time, even if you previously agreed to receive it electronically.

We will provide a paper copy promptly. This notice is also available on the Life Goes On website.

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CHOOSE SOMEONE TO ACT FOR YOU

If you have given someone legal authority to act on your behalf, such as through a healthcare power of attorney or legal guardianship, that person may exercise your privacy rights.

We will verify that the individual has the appropriate authority before taking action.

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FILE A PRIVACY COMPLAINT

You may file a complaint if you believe your privacy rights have been violated.

To file a complaint with Life Goes On, contact:

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Privacy Officer
Life Goes On, LLC
2015 Montreal Road, Suite 102
Tucker, Georgia 30084

Telephone: 770-492-0033
Email: correspondence@lgocms.com

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You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by:

• Visiting www.hhs.gov/hipaa/filing-a-complaint
• Calling 1-877-696-6775
• Writing to 200 Independence Avenue SW, Washington, DC 20201

Life Goes On will not retaliate against you for filing a complaint or exercising your privacy rights.

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YOUR CHOICES

For certain health information, you may tell us how you want that information shared.

In certain situations, you have the right to tell us whether we may:

• Share information with family members, close friends, caregivers, or others involved in your care or payment for your care
• Share information during a disaster-relief situation
• Communicate with other people you identify as part of your support system

If you cannot communicate your preference, such as during an emergency, we may share information if we believe doing so is in your best interest and is permitted by law.

We may also share information when necessary to prevent or reduce a serious and imminent threat to health or safety.

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USES REQUIRING WRITTEN AUTHORIZATION

We will not use or disclose your protected health information for the following purposes without your written authorization, unless otherwise permitted by law:

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• Marketing purposes
• The sale of your protected health information
• Most uses and disclosures of psychotherapy notes

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Life Goes On does not sell protected health information.

If you give us written authorization, you may revoke it at any time by notifying us in writing. Revoking authorization will not affect information already used or disclosed in reliance on your authorization.

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HOW WE TYPICALLY USE OR SHARE YOUR INFORMATION

COORDINATE YOUR SERVICES

We may use and disclose your health information to coordinate your case-management services and approved plan of care.

Example: A case manager may communicate with an authorized healthcare professional or service provider to coordinate services included in your plan.

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OPERATE OUR ORGANIZATION

We may use and disclose your information to operate Life Goes On, improve the quality of our services, train authorized workforce members, conduct compliance activities, and contact you when necessary.

Example: We may review case-management records to evaluate whether authorized services are being properly coordinated.

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OBTAIN PAYMENT FOR SERVICES

We may use and disclose your health information to bill for services and receive payment from Medicaid, health plans, government programs, or other responsible parties.

Example: We may provide required information to Georgia Medicaid so that it can process payment for authorized case-management services.

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WORK WITH BUSINESS ASSOCIATES

We may share protected health information with vendors or contractors that perform services on our behalf when the information is necessary for them to perform those services.

When required by HIPAA, these vendors must sign Business Associate Agreements and appropriately safeguard protected health information.

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OTHER USES AND DISCLOSURES

We may also use or disclose your protected health information in the following circumstances when permitted or required by law:

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PUBLIC HEALTH AND SAFETY

We may disclose health information for certain public-health or safety purposes, including:

• Preventing or controlling disease
• Reporting adverse reactions or product problems
• Reporting suspected abuse, neglect, exploitation, or domestic violence
• Preventing or reducing a serious threat to someone’s health or safety

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HEALTH OVERSIGHT

We may disclose information to health-oversight agencies for activities authorized by law, including audits, investigations, inspections, and

compliance reviews.

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COMPLIANCE WITH THE LAW

We will disclose information when state or federal law requires it, including to the U.S. Department of Health and Human Services when it is reviewing our compliance with federal privacy requirements.

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RESEARCH

We may use or disclose health information for approved health research when all applicable privacy requirements have been satisfied.

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WORKERS’ COMPENSATION

We may disclose information when authorized or required for workers’ compensation claims or similar programs.

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LAW ENFORCEMENT AND GOVERNMENT REQUESTS

We may disclose health information:

• For certain law-enforcement purposes
• To authorized health-oversight agencies
• For special government functions, including military or national-security activities
• When required by a valid legal process

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MEDICAL EXAMINERS AND FUNERAL DIRECTORS

We may disclose health information to a coroner, medical examiner, or funeral director when an individual dies and the disclosure is permitted by law.

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ORGAN AND TISSUE DONATION

We may disclose health information to authorized organ-procurement organizations when applicable.

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LAWSUITS AND LEGAL PROCEEDINGS

We may disclose health information in response to a valid court or administrative order, subpoena, discovery request, or other lawful legal process.

We will follow applicable federal and state protections before making a disclosure.

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SUBSTANCE USE DISORDER RECORDS

To the extent that Life Goes On receives or maintains substance use disorder patient records protected by 42 CFR Part 2, those records will not be used or disclosed in civil, criminal, administrative, or legislative investigations or proceedings against you unless permitted by your written consent or a valid court order and subpoena.

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OUR RESPONSIBILITIES

Life Goes On is required to:

• Maintain the privacy and security of protected health information
• Follow the duties and privacy practices described in this notice
• Provide you with a copy of this notice
• Notify affected individuals when a breach occurs that may have compromised the privacy or security of their protected health information
• Limit uses, disclosures, and requests to the minimum necessary information when required
• Maintain appropriate administrative, physical, and technical safeguards
• Train authorized workforce members on applicable privacy policies
• Refrain from retaliating against anyone who files a complaint or exercises a privacy right

We will not use or disclose your information in ways not described in this notice unless you provide written authorization or the use or disclosure is otherwise permitted or required by law.

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CHANGES TO THIS NOTICE

Life Goes On may change the terms of this Notice of Privacy Practices.

Changes may apply to all protected health information we maintain, including information created or received before the revised notice takes effect.

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When this notice changes, the updated version will be:

• Posted on our website
• Available at our office
• Provided upon request

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CONTACT INFORMATION

For questions about this notice, your privacy rights, or the handling of your protected health information, contact:

Privacy Officer
Life Goes On, LLC
Case Management Services
2015 Montreal Road, Suite 102
Tucker, Georgia 30084

Telephone: 770-492-0033
Email: correspondence@lgocms.com