Additional Coordination for Complex Care Needs
Enhanced Case Management provides a higher level of care coordination for eligible individuals enrolled in Georgia’s Independent Care Waiver Program (ICWP).

This service is designed for individuals with complex medical, physical, behavioral, or support needs who may require more frequent monitoring and coordination to live safely in their homes and communities.
What Does an Enhanced Case Manager Do?

An enhanced case manager works closely with the individual, family members, caregivers, healthcare professionals, and service providers to ensure that approved services are properly coordinated.
Enhanced Case Management may include:

• Completing a comprehensive assessment of the individual’s needs

• Developing a person-centered plan of care

• Coordinating authorized ICWP services

• Maintaining increased contact based on the individual’s needs

• Monitoring health, safety, and changes in condition

• Communicating with physicians and healthcare professionals

• Coordinating with caregivers and service providers

• Addressing concerns involving service delivery

• Supporting transitions from hospitals or other facilities

• Connecting individuals with community resources

• Updating the care plan when needs change

• Developing backup plans for essential services

• Advocating for the individual’s choices and goals
  
  

Who May Need Enhanced Case Management?
Enhanced Case Management may be appropriate for eligible ICWP participants who:

• Have significant physical disabilities or traumatic brain injuries

• Have complex medical or behavioral needs

• Require a hospital level of care

• Need increased monitoring and service coordination

• Receive support from multiple providers or caregivers

• Are transitioning from a hospital or facility into the community

• Need additional assistance maintaining health and safety at home
  
  

The appropriate level of case management is determined through assessment and authorization under Georgia Medicaid requirements.

Person-Centered Support
At Life Goes On Case Management Services, the individual remains at the center of every decision. We work to understand each person’s needs, preferences, strengths, and goals.

Our case managers help create a coordinated plan that promotes:

• Choice and personal involvement

• Health and safety

• Independence

• Consistent service delivery

• Community participation

• Clear communication

• Greater stability at home
  
  

Ongoing Care Coordination
Enhanced Case Management continues after the initial care plan is developed. We maintain contact, monitor authorized services, communicate with the care team, and respond when the individual’s health or circumstances change.

Our goal is to help each person receive organized and dependable support while remaining as independent as possible.